KartuLearn support

KartuLearn: Learn Georgian is an app for iPhone and iPad, which also runs on Macs with Apple silicon. It teaches Georgian from the alphabet to A2. It works without an account and with no connection, and has no ads.

Contact

Email kartulearn@nathanbrosnan.com about anything: a problem with the app, a purchase, your data, or an idea. We usually answer within a few days.

KartuLearn is made by Nathan Brosnan, a sole trader in Ireland: Burkes Lane, Ballinvriskig, Whitecross, Cork T23 RF25, Ireland.

A mistake in the Georgian

Every card in the app has Report a mistake. It opens an email to us that already names the line, so we can find it. Say what's wrong, and send it.

Purchases

What's free: the alphabet, the reading test, unit 1, the placement test, and all your reviews, for good.
What's sold: every level, A1, A2 and those we add later, either for life, paid once (€19.99 for the three months after launch, then €30), or monthly, €5 a month.
Restore purchases: on Today, tap the gear for Settings, then Restore purchases under Purchases. It asks the App Store for everything bought with your Apple Account.
Family Sharing is on for both: what one of your family buys is yours too, while you're both in the family group.
Offline: what you've bought works with no connection. A lifetime purchase stays open for good; the monthly plan, for 30 days after the app last reached the App Store. If it hasn't for longer, connect once and the plan opens again.
Cancelling the monthly plan: in Settings on your iPhone or iPad, tap your name, then Subscriptions (on a Mac: the App Store, your name, then Subscriptions), or in KartuLearn's Settings, Manage subscription (on a Mac, it opens the App Store's page). The levels stay open until the end of the month you've paid for, and your progress stays on your device.
Refunds: in KartuLearn's Settings, Request a refund under Purchases, or at reportaproblem.apple.com. In the EU you can also cancel within 14 days of buying: Withdraw Transaction, in your Apple Account's Purchase History. Apple takes the payment, so Apple handles these. If something isn't working, email us and we'll put it right; if we can't, and Apple doesn't refund you, we will.

Your progress

Your progress is kept on your device; you don't need an account. If your iPhone, iPad and Mac are signed in to the same Apple Account with iCloud on, they share it: a lesson finished on one shows on the others once both have been online. It goes only through your own iCloud, which we can't read. Your daily time and weekly goal follow you too; slow audio, reminders and the keyboard stay as you set them on each device. Purchases don't go through iCloud: each device gets them from the App Store (see Restore purchases, above).

Two devices with progress: the first time they sync, their progress joins, and everything you did on either counts.
Reminders are set on each device. One that hasn't yet heard you studied on another may still remind you; turn reminders off on a device you don't want them on.
Turning iCloud off for KartuLearn, or signing out of iCloud, removes the synced progress from that device. It stays in your iCloud, and comes back when you turn iCloud on again.
Deleting the app deletes your progress from that device. Its copy in your iCloud stays, so it comes back if you install the app again; to delete that too, go to Settings, your name, iCloud, then the storage list.
Backups of your device include your progress as well.

Your account

An account is optional. In Settings, under Account, sign in with Apple or Google. Your progress and what you've bought then go with your account to your other devices, as well as through iCloud.

Another device: sign in there with the same Apple or Google account. On a new install, the first screen has Already learning on another device? Sign in.
Both sign-ins: under Account, add the other one, and either opens your account.
Sync now sends and fetches at once. It also happens by itself when you open the app and as you learn.
Download my data makes a file of everything your account keeps.
Sign out stops this device syncing with your account; your progress stays on it.
Delete my account deletes the account and everything our server keeps for it, at once, with your friends data too if you choose. Your progress on your devices and in iCloud stays, and so does everything you bought from Apple.

Friends

On Today, the round Friends button at the top left. The first time, choose a name: all your friends see it.

Add a friend: tap Add a friend and send the invitation from the share sheet (Messages, WhatsApp, anything). The link works once, for the first person who opens it, within a week. If they haven't got KartuLearn, the link takes them to the App Store; once it's installed, they tap the link again.
Your streaks: each friend's streak and week, and your shared streak, which grows on the days you both practise, each by your own phone's time.
Saving a shared streak: if one of you missed a day, the shared streak waits a day. During it, either of you can spend one of your own streak freezes to save it.
Nudge: once a day per friend, while they haven't practised that day. It arrives as a notification; one sent in their night waits until 8am their time. With no connection, it goes when you're back online.
Remove, block or report: the ••• by a friend's name. Remove ends the friendship; either of you can invite the other again. Block ends it too, and no invitation between you can be accepted until you unblock them (at the foot of Friends); they aren't told. Report this name tells us; a name two people report is taken away at once. An invitation you don't want has its own Block button.
Names can't hold links, phone numbers, rude words, or pass for KartuLearn.
Your iPhone and iPad are one person to your friends when iCloud Keychain is on, or when both are signed in to your account.
Delete my friends data, at the foot of the Friends screen, deletes everything our friends server keeps about you.

Record yourself

On speaking cards you can record yourself and hear it after the course's voice. Nothing is kept: your recording is deleted as soon as you move on to the next question, and it never leaves your device.

With no connection

Everything works offline. A2 downloads from Apple by itself after you install the app, the next time you're connected, so once you buy it, it opens at once and works with no connection.